Author Topic: New web page not displaying  (Read 847 times)

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Greg B

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New web page not displaying
« on: February 26, 2016, 02:22:01 pm »
Hey guys,

I have a client that moved their web page creation from WordPress to SquareSpace and in the process redesigned the page.  The general public can see the new webpage, but when anybody within the company that is connected to the server domain, they can only view the old page.  They've been told to clear the page cache and I'm working on that, but I am having problems with it.  Can't seem to get it to work.

Small Business Server 2011
IIS Manager 7.5.x.x

Any suggestions?

Greg
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mjfarrell

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Re: New web page not displaying
« Reply #1 on: February 26, 2016, 02:52:52 pm »
what is the new page domain name?


they may just need a different URL that includes the domain it is on, IF it isn't being hosted externally
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Michael Farrell
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Greg B

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Re: New web page not displaying
« Reply #2 on: February 26, 2016, 02:59:31 pm »
I kinda understand what you are saying, but this is a website for the general public that they are hosting on their server (as best i can tell).  When you put in www(dot)companywebsite(dot)net, it should search for it on the web and pull that data.  It seems to be pulling the data directly from the server and getting the cached data instead of the new data.

Also...not sure how they could add the domain into the web address.

Michael - Thank you for your feed back!  Any observations is welcomed!
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mjfarrell

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Re: New web page not displaying
« Reply #3 on: February 26, 2016, 03:36:26 pm »
https://mapguide.enviroag.com/mapguide/fusion/templates/mapguide/slate/index.html?ApplicationDefinition=Library://Web%20Layouts/USA%20QUADS.ApplicationDefinition&locale=en



this one we are hosting...notice address

what address are they using?  can I see their site from here? 

IF they copy paste the address into browser what do they see?

Also there may be an issue of propagation and web latency, IOW it could take some time for the NEW site to propagate across the internet.
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Michael Farrell
http://primeservicesglobal.com/

Greg B

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Re: New web page not displaying
« Reply #4 on: February 26, 2016, 03:45:54 pm »
the website is

www.redstonebuilders.net

If I go to that site from my computer I get the new site.
If I VPN into their server and I either put the address into the address bar OR even just refresh the page, i get the old site.
Turn off VPN, refresh, new page shows.
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mjfarrell

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Re: New web page not displaying
« Reply #5 on: February 26, 2016, 03:52:25 pm »
the website is

www.redstonebuilders.net

If I go to that site from my computer I get the new site.
If I VPN into their server and I either put the address into the address bar OR even just refresh the page, i get the old site.
Turn off VPN, refresh, new page shows.

suggest search out old site page names/folders and delete or rename them

If page names are NOT unique from old to new...make them unique and easier to identify OLD pages and kill them on that server
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Michael Farrell
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mjfarrell

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Re: New web page not displaying
« Reply #6 on: February 26, 2016, 03:54:43 pm »
also when if shows OLD page, try a show source and see what is revealed
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Michael Farrell
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Greg B

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Re: New web page not displaying
« Reply #7 on: February 26, 2016, 04:10:23 pm »
Hmm...it appears that the new site is hosted at squarespace.
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mjfarrell

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Re: New web page not displaying
« Reply #8 on: February 26, 2016, 05:12:11 pm »
this is what I see


Quote
<title>Chavalle Homes - Chaska — Red Stone Builders</title>
<link rel="shortcut icon" type="image/x-icon" href="/favicon.ico"/>
<link rel="canonical" href="http://www.redstonebuilders.net/chavalle-homes/"/>
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Michael Farrell
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MickD

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Re: New web page not displaying
« Reply #9 on: February 26, 2016, 05:30:10 pm »
I take it the DNS server address has been updated? This will point the web url to point to the actual IP address of the new server.
Some DNS servers can take from 24-48 hours to update to the new IP address as it takes time for them all to sync up.
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Greg B

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Re: New web page not displaying
« Reply #10 on: February 26, 2016, 07:42:45 pm »
So the DNS server was pointing to the old web page IP.  Changing that and flushing the dns did the trick.

Thanks Mick for pointing me in the right direction.

Thanks Michael for working with me and giving me suggestions.
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MickD

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Re: New web page not displaying
« Reply #11 on: February 26, 2016, 07:52:11 pm »
glad I could help

I do more web development these days than anything else, it's another world and there's are a LOT of these little side issues that pop up on a daily basis :)
"A language that doesn’t have everything is actually easier to program in than some that do."

        — Dennis M. Ritchie