Author Topic: We're Not Gonna Take It  (Read 26723 times)

0 Members and 1 Guest are viewing this topic.

Keith™

  • Villiage Idiot
  • Seagull
  • Posts: 16899
  • Superior Stupidity at its best
Re: We're Not Gonna Take It
« Reply #75 on: January 13, 2016, 01:50:59 PM »
According to Autodesk, some tech support comes with subscription.
Yeah, so good all online support forums are redundant, right?

That was just a lipstick on the pig moment.
Proud provider of opinion and arrogance since November 22, 2003 at 09:35:31 am
CadJockey Militia Field Marshal

Find me on https://parler.com @kblackie

rkmcswain

  • Swamp Rat
  • Posts: 978
Re: We're Not Gonna Take It
« Reply #76 on: January 15, 2016, 08:15:40 AM »
Quote from: John Kaul

Why? Again, and again, and again one more time: Why would/should they? People keep buying so they keep selling. You are not going to get people to stop buying because it's written into the standard contract of the business. You are not fighting a loosing battle, you are fighting the locked door to get into the arena where the fight was held ~25+ years ago.


Thank you.
You nailed it.


rkmcswain

  • Swamp Rat
  • Posts: 978
Re: We're Not Gonna Take It
« Reply #77 on: January 15, 2016, 08:48:14 AM »
Quote from: mjfarrell
And precisely why they would be best served to STOP this madness of ANNUAL release cycle.
As more and more crap programming gets piled on top of crap programming.
They would really do well to pick one or two things customers really want added, and FIX everything else before the next release, even IF that means the next version
doesn't come out per calendar year.  I think most of us would be far happier getting a product that works without surprises, and surprises us with fixes to longstanding issues.
Something like that might restore peoples loyalty to them.  As opposed to the current model breeding animosity and dissatisfaction.

You're missing the point.

 * They are _best_ served by keeping the shareholders pleased.
 * Bug fixes and completing previously half-baked features - does not sell new licenses. (New Ad: "AutoCAD 2017, we've fixed all the broken stuff!" - kind of hard for the marketing people to sell it that way)

Once again....
The basic premise which you must keep in mind is that the
interests of the shareholders supersede everything else.

mjfarrell

  • Seagull
  • Posts: 14444
  • Every Student their own Lesson
Re: We're Not Gonna Take It
« Reply #78 on: January 15, 2016, 08:52:08 AM »
Quote from: mjfarrell
And precisely why they would be best served to STOP this madness of ANNUAL release cycle.
As more and more crap programming gets piled on top of crap programming.
They would really do well to pick one or two things customers really want added, and FIX everything else before the next release, even IF that means the next version
doesn't come out per calendar year.  I think most of us would be far happier getting a product that works without surprises, and surprises us with fixes to longstanding issues.
Something like that might restore peoples loyalty to them.  As opposed to the current model breeding animosity and dissatisfaction.

You're missing the point.

 * They are _best_ served by keeping the shareholders pleased.
 * Bug fixes and completing previously half-baked features - does not sell new licenses. (New Ad: "AutoCAD 2017, we've fixed all the broken stuff!" - kind of hard for the marketing people to sell it that way)

Once again....
The basic premise which you must keep in mind is that the
interests of the shareholders supersede everything else.

"AutoCAD 2017, we've fixed all the broken stuff!"

Actually something like that would make the marketing peoples job easier, than trying to deflect questions about previous bugger ups.

Moreover imagine how happy the shareholders would be when they started gaining market share because people actually LIKED the way their products WORKED!
Not just buying it because they needed some tool, even if that tool was junk (Harbor Freight anyone?)
Be your Best


Michael Farrell
http://primeservicesglobal.com/

Mark

  • Custom Title
  • Seagull
  • Posts: 28753
Re: We're Not Gonna Take It
« Reply #79 on: January 15, 2016, 09:13:38 AM »
Not just buying it because they needed some tool, even if that tool was junk (Harbor Freight anyone?)
You ever go into a Harbor Freight store? They are usually PACKED with customers.
TheSwamp.org  (serving the CAD community since 2003)

mjfarrell

  • Seagull
  • Posts: 14444
  • Every Student their own Lesson
Re: We're Not Gonna Take It
« Reply #80 on: January 15, 2016, 09:18:49 AM »
Not just buying it because they needed some tool, even if that tool was junk (Harbor Freight anyone?)
You ever go into a Harbor Freight store? They are usually PACKED with customers.



Yes, and there is a reason Snap-On and MAC tools and others exist....Quality tools that work and don't break on you.
Be your Best


Michael Farrell
http://primeservicesglobal.com/

cadtag

  • Swamp Rat
  • Posts: 1152
Re: We're Not Gonna Take It
« Reply #81 on: January 15, 2016, 02:04:06 PM »
mj -- one thing you are missing is that Autodesk customers, and AutoCAD users, are _not_ the same set of people.  Yes, in smallish organizations they can be - or at least on speaking terms, but in larger firms, the people authorizing the purchases have bupkiss to do with actually using the software.
The only thing more dangerous to the liberty of a free people than big government is big business

mjfarrell

  • Seagull
  • Posts: 14444
  • Every Student their own Lesson
Re: We're Not Gonna Take It
« Reply #82 on: January 15, 2016, 02:10:36 PM »
mj -- one thing you are missing is that Autodesk customers, and AutoCAD users, are _not_ the same set of people.  Yes, in smallish organizations they can be - or at least on speaking terms, but in larger firms, the people authorizing the purchases have bupkiss to do with actually using the software.
nope, well aware of that facet to this gem

and one might believe some communication does occur, between those that use the software
and those that sign the P.O./check
Be your Best


Michael Farrell
http://primeservicesglobal.com/

Keith™

  • Villiage Idiot
  • Seagull
  • Posts: 16899
  • Superior Stupidity at its best
Re: We're Not Gonna Take It
« Reply #83 on: January 17, 2016, 05:56:05 PM »
Not just buying it because they needed some tool, even if that tool was junk (Harbor Freight anyone?)
You ever go into a Harbor Freight store? They are usually PACKED with customers.



Yes, and there is a reason Snap-On and MAC tools and others exist....Quality tools that work and don't break on you.

Actually, not all of the stuff in Harbor Freight is garbage. You have to be careful what you get, but you can find some decent tools.
Proud provider of opinion and arrogance since November 22, 2003 at 09:35:31 am
CadJockey Militia Field Marshal

Find me on https://parler.com @kblackie

cadtag

  • Swamp Rat
  • Posts: 1152
Re: We're Not Gonna Take It
« Reply #84 on: January 19, 2016, 08:14:48 AM »
nope, well aware of that facet to this gem

and one might believe some communication does occur, between those that use the software
and those that sign the P.O./check

Certainly no meaningful communication is going on here - with 10K+ licensed seats of various Adesk products.  C-suite has zero interest in digging into the morass of licensing, features, subscription, and alternatives.

Nor at any of the other large companies I've worked at or with....  YMMV
The only thing more dangerous to the liberty of a free people than big government is big business

dgorsman

  • Water Moccasin
  • Posts: 2437
Re: We're Not Gonna Take It
« Reply #85 on: January 19, 2016, 10:26:55 AM »
Change has a cost, proportional to the size of the company.  Even a modest-sized company can see more expenses in changing software vendors than a price increase in licenses.
If you are going to fly by the seat of your pants, expect friction burns.

try {GreatPower;}
   catch (notResponsible)
      {NextTime(PlanAhead);}
   finally
      {MasterBasics;}

mjfarrell

  • Seagull
  • Posts: 14444
  • Every Student their own Lesson
Re: We're Not Gonna Take It
« Reply #86 on: January 19, 2016, 10:35:05 AM »
nope, well aware of that facet to this gem

and one might believe some communication does occur, between those that use the software
and those that sign the P.O./check

Certainly no meaningful communication is going on here - with 10K+ licensed seats of various Adesk products.  C-suite has zero interest in digging into the morass of licensing, features, subscription, and alternatives.

Nor at any of the other large companies I've worked at or with....  YMMV
And it is precisely companies of this size that could have the most influence on matters such as this.
A more active communication with the users (satisfaction with the products) has the potential to help those persons buying (paying for) that many seats of the product
better understand what they are buying, and potentially use that information as LEVERAGE when doing so.

Apathy is a disease that spreads....and kills profits and motivation.
Be your Best


Michael Farrell
http://primeservicesglobal.com/

Rob...

  • King Gator
  • Posts: 3824
  • Take a little time to stop and smell the roses.
Re: We're Not Gonna Take It
« Reply #87 on: January 19, 2016, 10:56:25 AM »
The users in the larger companies do not have to weigh cost vs. satisfaction in the way you are saying. They don't pay for the software, therefore, are for the most part satisfied or, as you say, apathetic to the situation.

What kind of influence would they be able to provide?
CAD Tech

mjfarrell

  • Seagull
  • Posts: 14444
  • Every Student their own Lesson
Re: We're Not Gonna Take It
« Reply #88 on: January 19, 2016, 11:22:24 AM »
The users in the larger companies do not have to weigh cost vs. satisfaction in the way you are saying. They don't pay for the software, therefore, are for the most part satisfied or, as you say, apathetic to the situation.

What kind of influence would they be able to provide?
Lost productivity due to software non-performance - just how long does it take to figure out a work around, or hack to 'fix' or develop work flows to compensate for product defects/deficiencies?
see next

time lost to debugging issues with software features

I would have a hard time believing everyone is 'satisfied' with the way this stuff 'works'

Most likely there is culture that discourages open discourse of this nature.

So while it may appear that most are satisfied, the truth is there is no means to hold this dialog in the open without fear of losing one's job, or angering one's manager(s).
Be your Best


Michael Farrell
http://primeservicesglobal.com/

Rob...

  • King Gator
  • Posts: 3824
  • Take a little time to stop and smell the roses.
Re: We're Not Gonna Take It
« Reply #89 on: January 19, 2016, 11:28:02 AM »
Wow, I'd hate to live in your world. Mine is quite different with a bunch of satisfied users that do not have a need to find workarounds or do any debugging and trust me, there are plenty of people that have no fear of expressing their opinions, no matter how unfounded they are.
CAD Tech