Author Topic: Strange Printing Related Crash  (Read 16409 times)

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M-dub

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Strange Printing Related Crash
« on: November 02, 2010, 09:11:47 AM »
I've got a number of drawings that are giving me trouble.  Originally, I was trying to publish a bunch of drawings to PDF.

When I add the files one by one, some of them come in ok, but others cause a fatal error.  I tried opening the drawings that cause the crash, which I'm able to do... I can open them, audit (finds no errors) and print them, but if I try to do a preview and come back to the plot window (right click, exit), it crashes.  Same result as when I'm adding the files to be published.

FATAL ERROR:  Unhandled e06d7363h Exception at 7c812afbh

Any ideas?  I've repaired my AutoCAD installation and even tried AutoCAD 2011 with the same results.  I'm wondering if it's even AutoCAD that's causing the crash... something that's common to both versions.  .Net, maybe?

mjfarrell

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Re: Strange Printing Related Crash
« Reply #1 on: November 02, 2010, 09:16:15 AM »
run regedit and look for this entry:

[HKEY_CURRENT_USER\Software\autodesk\AutoCAD\R18.0​\ACAD-8000:409\WebServices\CommunicationCenter]
@=""
"LastUpdateTimeLoWord"=dword:4be447d0


Changing the dword to 00000000 solved the problem
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Michael Farrell
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M-dub

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Re: Strange Printing Related Crash
« Reply #2 on: November 02, 2010, 09:40:36 AM »
run regedit and look for this entry:

[HKEY_CURRENT_USER\Software\autodesk\AutoCAD\R18.0​\ACAD-8000:409\WebServices\CommunicationCenter]
@=""
"LastUpdateTimeLoWord"=dword:4be447d0


Changing the dword to 00000000 solved the problem

No such luck.  :(


Jeff H

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Re: Strange Printing Related Crash
« Reply #3 on: November 02, 2010, 09:49:58 AM »
Have you tried creating a new user and see if it works under that profile?

mjfarrell

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Re: Strange Printing Related Crash
« Reply #4 on: November 02, 2010, 09:56:09 AM »
is this a NEW installation?

is your \TEMP folder EMPTY?
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Michael Farrell
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M-dub

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Re: Strange Printing Related Crash
« Reply #5 on: November 02, 2010, 01:18:25 PM »
Have you tried creating a new user and see if it works under that profile?

Tried a different profile with the same result.


is this a NEW installation?

is your \TEMP folder EMPTY?

Existing installation, but I don't know when the problem started.  (Wondering if it was a Windows Update or something...)
I attempted to repair this installation and doing that allowed me to get further than I could before the repair, but didn't solve the problem completely.

The temp folder is now empty and after a reboot, the problem still exists.  I'm going to look into the windows updates... maybe see what was done to .NET Framework recently.

mjfarrell

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Re: Strange Printing Related Crash
« Reply #6 on: November 02, 2010, 01:37:24 PM »
my research suggests it appears from nowhere in mos all versions and products....and then it either goes away...or the user does
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Michael Farrell
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drizzt

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Re: Strange Printing Related Crash
« Reply #7 on: November 02, 2010, 02:37:19 PM »
I had the same problem. I started using Acrobat distiller for a couple of plots and that seems to have fixed "DWG to PDF" plotter

M-dub

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Re: Strange Printing Related Crash
« Reply #8 on: November 02, 2010, 02:44:30 PM »
I don't know what's going on...
When I print the drawings without doing a preview, everything is ok.  It's when I am on my way back out of a print preview (right click - Exit OR Plot) when it crashes.  It doesn't matter if I've got a printer, plotter or DWG to PDF selected.  They all crash on the same action... coming out of the preview.

Matt__W

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Re: Strange Printing Related Crash
« Reply #9 on: November 02, 2010, 03:00:03 PM »
my research suggests it appears from nowhere in mos all versions and products....and then it either goes away...or the user does
That's about as helpful as a kick in the family jewels.


Dub!  He has a solution.  Just go away!   :-)
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M-dub

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Re: Strange Printing Related Crash
« Reply #10 on: November 02, 2010, 03:03:07 PM »
Yeah, but that causes all sorts of other problems.  I don't like that option.

"Hey boss, I quit... print preview keeps crashing my computer."

Matt__W

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Re: Strange Printing Related Crash
« Reply #11 on: November 02, 2010, 03:03:54 PM »
I've seen AutoCAD crash when using publish to plotter (Sheet Set Manager).  The issue was resolved after cleaning the drawing and/or xrefs.

Try running RECOVERALL on the offending drawings.
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M-dub

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Re: Strange Printing Related Crash
« Reply #12 on: November 02, 2010, 03:10:56 PM »
Try running RECOVERALL on the offending drawings.

Negatory on that one.

0 errors

An annoyance of this type is certain to induce twitching of the angry sort.

Rob...

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Re: Strange Printing Related Crash
« Reply #13 on: November 02, 2010, 03:14:34 PM »
Are there any attributes that are not associated with blocks?
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M-dub

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Re: Strange Printing Related Crash
« Reply #14 on: November 02, 2010, 03:28:33 PM »
Are there any attributes that are not associated with blocks?

There were (and I had JUST found them before I read your post).  I deleted them, saved and tried again with the same result.  I've even deleted EVERYTHING from the dwg and still... same.

Don't know.

Matt__W

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Re: Strange Printing Related Crash
« Reply #15 on: November 02, 2010, 03:29:50 PM »
PEBKAC??
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Rob...

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Re: Strange Printing Related Crash
« Reply #16 on: November 02, 2010, 03:30:30 PM »
How about blank entities?
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M-dub

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Re: Strange Printing Related Crash
« Reply #17 on: November 02, 2010, 03:31:43 PM »
PEBKAC??

Daaaaaaaahhhhh I reckon not

M-dub

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Re: Strange Printing Related Crash
« Reply #18 on: November 02, 2010, 03:34:44 PM »
How about blank entities?
Not that I know of.

The attached drawing is one that was giving me problems.  I've erased everything from it, purged all and simply added a rectangle so there'd be SOMETHING there.
I still get the problem with this dwg file.

Anyone see anything?  Co-workers do not have the same issue as I'm having.

Rob...

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Re: Strange Printing Related Crash
« Reply #19 on: November 02, 2010, 03:38:15 PM »
Could not recreate problem.
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Matt__W

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Re: Strange Printing Related Crash
« Reply #20 on: November 02, 2010, 03:39:06 PM »
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M-dub

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Re: Strange Printing Related Crash
« Reply #21 on: November 02, 2010, 03:40:20 PM »
I didn't really think you (or anyone else for that matter) would be able to.

Jeff H

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Re: Strange Printing Related Crash
« Reply #22 on: November 02, 2010, 06:24:15 PM »
I had a problem I am trying to remember and it seems it was similiar, but it boiled down to a setting in Adobe Acrobat 9 Pro extended. Do you have that installed?

mjfarrell

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Re: Strange Printing Related Crash
« Reply #23 on: November 02, 2010, 08:33:43 PM »
I have opened the file.
I have created and set a named page setup
I set it current
I plot
At prompt for file name I create Attached file
There is NO error


In discussion with other coffee been chewing string theorists; it is agreed
your drawing is infected with a number of fractional dimensional objects
that are shifting between UCS on you during the plot command
and if not for the low power output of your CPU
you would now be sitting right in the middle of a black hole
due to the number of interdimensional collisions that are taking place
this could explain the disappearance of the other users reporting
this same error, it's possible they were running 600 watts or better
for their power supply

it is suggested that you INSERT one of the afflicted drawings as a block
into a drawing from a template that you know was made entirely in this dimension
then explode that block; this should rid you of the interdimensional objects you are unable to print
« Last Edit: November 04, 2010, 10:17:31 AM by Anti Quark »
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Michael Farrell
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Jeff H

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Re: Strange Printing Related Crash
« Reply #24 on: November 02, 2010, 09:42:15 PM »
Have you tried unistalling it. I had a problem a couple of weeks ago where it would freeze almost everytime I tried opening, saving, etc...... anything where a file dialog box poped up  and had to shut down computer.

I could repair and reinstall and that would not fix it. I tried to unistall it and failed.
So I ran Windows Install Clean-Up on it deleted the main folder and it has worked great.
Of course I re-installed it.

drizzt

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Re: Strange Printing Related Crash
« Reply #25 on: November 04, 2010, 10:10:49 AM »
If this is happening on all printers/plotters and not just pdf, and only on print preview.... seems like a video card problem, but I don't really know.

M-dub

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Re: Strange Printing Related Crash
« Reply #26 on: November 04, 2010, 10:23:06 AM »
If this is happening on all printers/plotters and not just pdf, and only on print preview.... seems like a video card problem, but I don't really know.

No, it's not just PDF... it's happening regardless of which printer I have selected... and yes, it's only on certain drawings and only when I do a preview.  If I print one of those drawings without doing a preview (or trying to publish them), they work fine.  Definitely a strange issue.