Yes Kieth, that seems to be exactly Autodesks attitude on this.
The underlying culprit is the SUBSERVIENT, uh oops Subscription program.
Why would the company ever care if the application works if they already have your money?
They wont, and don't care because the largest user base, i.e. the Government agencies bought into this as a good idea.
Further others (IT managers) also bought into the idea that the subscription was a cost saving idea. This is probably the biggest argument that ended in my being banned from the augi website simply because I argued against it being of value to the end user. As you can see 4-5 years into the subscription program the end user has to put up with whatever autodesk puts out. Take it or leave it.
The problem is only bound to get worse. Recently some of my clients have been getting what appear to be Threatening Collection letters from Service Source Inc. This company has been hired by autodesk to hound customers into renewing the subscription. To further distance itself from the end users, those users will not even be contacted by the local vendor in this regard. They have been reduced to new software sales and training and support.
IMO, it is never a good idea put money up front for a product or service that you can not evaluate for yourself prior to purchase.
To prove that point, I want every one to send me $20 for a pizza right now. Once I have your money, do I care if the pizza is edible, or even large enough to ease your appetite? NO! For that matter the 'pizza' might simply be a GIF image that you can print, but not eat. So, c'mon folks send me those Twenties, and I'll get them pizzas right out to you.
Honest.
