Topic: Autodesk does not make a CD version of 2008 ARCH

[Krushert]

This is what my reseller is telling me.  What the h@$$

Anybody run across this?

She gave me the number to call Autodesk
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okay make phone call.

[Josh Nieman]

from what I understand autodesk sent out DVDs of their software this time around, and you have to make a special request to get CD versions of it.

[Krushert]

from what I understand autodesk sent out DVDs of their software this time around, and you have to make a special request to get CD versions of it.

Yeah I went to the website and it said I had invalid part number.

You would have think the reseller would have been on top of this.

On the phone with Autodesk @ 2:47pm est Currently all customer care advocates are busy with other customers

[Krushert]

Told to call different number.


2:51pm est. = All agents are busy with other customers.

[Josh Nieman]

yea, I saw similar complaints on the Autodesk discussion boards about the invalid part number.  Seems like a large problem.  I've never had a problem using my part number though, such as when ordering the free books (don't forget to do so... you paid for them, may as well order those free bad boys.  http://autodeskbookrequest.com/autodesk/ )

Hope you get through soon.

[Krushert]

2:56pm est.  = told to go to website and click on email link.
I said I aready did that and got no where. 
Now I am on hold
At least I got a service number,

[Krushert]

2:59pm est = Transfered to another department for customer feed back and put on hold.

[Krushert]

3:04pm est = "Hello Mr Krush, ah ... ah  .... ah .... there is a rumor that there is a workaround.  Can I call you back after I check with Tech support." 
This all from a girl name Margarita.  At least she sounded cute, not very bright but sounded cute.

Talked with IT Wit.  After his tirade is over about Autodesk being a bunch of ninnies, we come up with, just buy (3) internal DVD readers and be done with.  The machines have the horses but just have CD readers.   Until they come and installed another week or so with no 2008.

Can some one create an emotion icon smiley beating Autodesk with a baseball bat.   :pissed: :pissed:

[Dinosaur]

Look at the bright side . . . at least they didn't ship you 5 1/4" floppies.

[Guest]

You've obviously never had the "pleasure" of installing ABS.

[Krushert]

Look at the bright side . . . at least they didn't ship you 5 1/4" floppies.

We just thru out our external last year.  Everything finally got transfered over.

[CADaver]

Dude, get another reseller.  Ours had the CD's BEFORE we asked for them.

[Birdy]

Nobody in your office has a DVD?
Can ya do a newtwork install?

[Krushert]

Dude, get another reseller.  Ours had the CD's BEFORE we asked for them.

Apparently Autodesk is not making a CD version of the ADT 20008.  Plain ole ACAD yes they are.
 I guess we archies are just not special enough. 

Nobody in your office has a DVD?
Can ya do a newtwork install?

Yeah 6 of our 9 stations has DVD readers.  the Other 3 (one of them being me) has CD readers.

Margarita from Autodesk called back (i was shocked) and stated that I can copy the contents of the CD onto the server and then install DVD drivers onto the 3 machines and then run the install from there.  Has anybody done this before?  Any hazards to take into account before jump into this.  The lousy part is that i am going to have copy the contents 3 times becuase All three of these are on different serial numbers.  I check into getting our 4 serial(s) into one serial number that can be done before the product has shipped.  Too late for 2008 since it is sitting behind me.  So I am in the process of getting that done for 2009 release. 

[Josh Nieman]

When we got dvds, I found out when mine installed fine, and the bosses' didn't.  I told him we can just request cds to be sent and he said "nah, I think we'll just buy some dvd/cd drives to replace these and have [IT Consultant] put 'em in."

I can't foresee using these DVD drives for anything but cds... but hey, whatever... their money I guess.

[Guest]

Dude, get another reseller.  Ours had the CD's BEFORE we asked for them.

Apparently Autodesk is not making a CD version of the ADT 20008.  Plain ole ACAD yes they are.

Have you ever seen how much "stuff" they put on those discs??  That's WHY they need DVDs.

[Krushert]

When we got dvds, I found out when mine installed fine, and the bosses' didn't.  I told him we can just request cds to be sent and he said "nah, I think we'll just buy some dvd/cd drives to replace these and have [IT Consultant] put 'em in."

I can't foresee using these DVD drives for anything but cds... but hey, whatever... their money I guess.

Yeah we look into internal DVD drives.  Cost just under $100 for the 3 drives and the ITwit will install them himself.  However they want me to try this route First.  Personally I think the in the end installing new drives would be the "less headaches" route and the cost is chump change, but like you said it is their money.

[Draftek]

As Birdy said: Network Install.....

[Krushert]

Have you ever seen how much "stuff" they put on those discs??  That's WHY they need DVDs.

Yeah I have.  It is 4 CDs worth to 1 DVD.  2007 ADT is sitting behind me.  I fully understand why Autodesk is doing it but I think a little premature.  however if they did it in 10 years from now there would be somebody thinking that is little premature.  Got to rip the band aid off sometime. 

[Dinosaur]

Installing from any network drive is no problem, it may even go faster with a robust network . . . you can even set up a network share on one of the station DVD drives and install everyone from that.

[Draftek]

I have about 800+ customers for my autocad related toos I distribute each year.

I went from 4 CD's to 1 DVD this year along with a Web Install option. I prefer the web due to updates being easily available. So far, no complaints (at least that get back to me).

Quite a savings for our company also.

[DaveW]

The Pioneer drives are pretty nice. They are quite fast, dependable, about 60 bucks each, and burn dual layer DVD at 4X the last time I bought a couple.

If you have a DVD drive somewhere you can always image the disk too. There are several free utilities out there that will create an iso, mds or bin. Even many cd/dvd burnig apps can image it. Then there are several different ways to transfer it to the machines. If you actually put the image on the hard drive you can mount it with one of many virtual cd/dvd rom driver apps, such as Alcohol or Daemon tool. The demo of those is like 30 days and fully functional.

[DaveW]

I have about 800+ customers for my autocad related toos I distribute each year.

I went from 4 CD's to 1 DVD this year along with a Web Install option. I prefer the web due to updates being easily available. So far, no complaints (at least that get back to me).

Quite a savings for our company also.

That is the only way I distribute our software. No sales tax for the customer to pay. I still have taxes, but it sure helps their bottom line.

[vinnyg]

Hey, NOTICE all

In the DVD package there is a small leaflet and on the first page at the top it
says "Send help" and the first paragraph states "To receive a copy of your Autodesk
software in CD media format, visit 'www.autodeskmediarequest.com'

Hope this helps.....I just used it and printed out confirmation

vinnyg

[Josh Nieman]

Hey, NOTICE all

In the DVD package there is a small leaflet and on the first page at the top it
says "Send help" and the first paragraph states "To receive a copy of your Autodesk
software in CD media format, visit 'www.autodeskmediarequest.com'

Hope this helps.....I just used it and printed out confirmation

vinnyg

FOR VANILLA AUTOCAD OR ARCHITECTURAL DESKTOP?  ER.. ARCHITECTURE.. W/E IT'S CALLED NOW

[Krushert]

Hey, NOTICE all

In the DVD package there is a small leaflet and on the first page at the top it
says "Send help" and the first paragraph states "To receive a copy of your Autodesk
software in CD media format, visit 'www.autodeskmediarequest.com'

Hope this helps.....I just used it and printed out confirmation

vinnyg

Have that same leaflet too.  That is the door prise, everyone gets one weather it works or not.

That was the first route that I took thru the reseller.  No go for Arch 2008.

[Draftek]

If you can't do a network install then fire whomever is in charge of your cad system and or network!

[whdjr]

Installing from any network drive is no problem, it may even go faster with a robust network . . . you can even set up a network share on one of the station DVD drives and install everyone from that.

Dino already told you what to do.  Put the DVD in a DVD drive and copy the files to a folder on your server.  You can then map that folder to a drive letter and share it across your network.  Then all you have to do is run it from each workstation or script it if you know how.  They are still single installs even though they are coming from a network server.

This is what we do at our office and it installs much faster than reading from the DVD drives.

[Krushert]

Installing from any network drive is no problem, it may even go faster with a robust network . . . you can even set up a network share on one of the station DVD drives and install everyone from that.

Dino already told you what to do.  Put the DVD in a DVD drive and copy the files to a folder on your server.  You can then map that folder to a drive letter and share it across your network.  Then all you have to do is run it from each workstation or script it if you know how.  They are still single installs even though they are coming from a network server.

This is what we do at our office and it installs much faster than reading from the DVD drives.

Thanks Dino & Whdjr,
Margarita from Autodesk mention that I would have to copy the DVD drivers to the non-DVD machines.  Seems I would not need that but hey I dont know and that is why I am asking.

If you can't do a network install then fire whomever is in charge of your cad system and or network!

I guess that would be me and sort of the whole office becuase it everybody has responsibility for a portion of the network.  However mostly me since I volunteered to get everybody's install consistent for ADT 2007.  As I have mention before numerous times on this forum, I know very very little outside of Autocad and that includes installs and networking.  That is why I come here and be a PITB.