OK, this problem is making me crazy. We have a client who has a bit of rtext in his titleblock to act as a plotstamp. We are on 08 as our working software.
Now, here is the problem, rtext is an arx object, and it varies by version. The client uses different versions of acad in his office (a mix of 06 to 08), and often the rtext does not show up, depending on which desk they are sitting at when they open the file. I am a pretty reasonable person, but it is getting old to tell them over and over and over that we cannot control which desk they choose to sit in when they open a file, and we cannot predict what they are going to do. If they use an older seat, we are supposed to open up one of the few 05 seats still installed and resave it, and resend it, but if they open it in an 08 seat, if we do that, it has to be opened and saved with a copy of 08. No, saving back does not work either, we tried that.
We have begged them to update the plotstamp to anything but rtext, but they do not seem to understand, and its starting to become an issue with time spent "fixing" what they say is our problem. :realmad:
I have sent them links to the developer pages at autodesk that explain that arx apps are different due to the fact the arx needed recompiling. Am I missing something I can do to get past this? They of course claim that we are the only sub they have this problem with (we are probably the only ones who are running 08), and I keep telling them that as other subs upgrade the problem will spread, but they think we "broke" the rtext. The client is always right, but this one is standing on my last nerve at the moment.
Any ideas?
