How is the title block updated? In AutoCAD or in your EDMS? Those attribute prompts aren't the most descriptive beasts I've seen, but maybe everyone there is just used to it.
Next question, how important is it that your DB tracks the fields you're having problems with? I mean, with our system, we have the option of going From the drawing TO Adept or From Adept TO the Drawing, but rarely do we ever go from the DB TO the drawing. It's always the other way.
Unfortunately, I have to agree with Hendie on this one... Sounds like a pretty Mickey Mouse system if YOU, the user are providing assistance to THEM, the "provider".