I'm relaying this 2nd hand, so forgive me if it's a bit fuzzy.
Problem seems to be this:
Users create clipping planes above and below the area through which they would like to create a section cut, with 3d-solids that protrude through both planes. If one end or the other of a solid isn't contained between the planes, it doesn't show at all. In other words, if only the middle portion of a cylinder is between the planes, it's like its not there at all.
They are using 3-d wireframe visual style.
Is there a setting, or a better method that they are missing?
Thanks