The phrase that showed up there "the Comcastic way Autodesk treats its actual customers" rings a bell.....
As for the rest -- no-one should ever expect a CEO of a publicly traded company to provide meaningful answers instead of marketing plugs. Unless there's a massive 'safe harbour' statement attached as a massive caveat, which renders any possibly meaningful answer meaningless..
Applies to Adobe, Redhat, Autodesk, Fiat, Canon, HP, Ubuntu, etc etc etc