Topic: Dealing with Dell

[Avanti]

Last night I talked to Customer Support once again. 

So.....If I swap out the drive it voids the warranty on the new computer and I have to pay for the drive.  If the tech does it, I still have to pay for the drive.  Then they ended with "Have a nice day and thank you for choosing Dell."

Bazaar! 

[Keith™]

indeed ... I don't know who you are dealing with, but I have never had that kind of no-service .. they have always been very helpful .. oh well, I guess every company can have a crappy customer service at some point in time

[interested]

If it's not too late.

Provided you bought you machine under English law, you have two choices in the event of a problem.

1 accept a repair or replacement

2 demand a refund.

If you have already accepted a repair or refund it's too late.

You must demand the refund before accepting any alternative. If Dell tell you they only give refunds in the first 7 days, I believe that is their policy for unconditional returns. That is nothing to do with faults in the product. Demands for a refund in these circumstances are not limited to 7 days but should be made within a reasonable time of purchase.

I suggest you speak with your local Trading Standards Department.

Dell may well be committing an offence by refusing a refund and Trading Standards may be able to investigate and take action if appropriate.

I did not say it would be easy but I hope you're not too late to try.

 

[Avanti]

The tech finally showed up yesterday for the problem reported on 7/20.  It took less than 10 minutes to swap out the switch.  So...it's finally safe to turn off the computer during thunder stormes.  Yay!!!   

[cmwade77]

Last night I talked to Customer Support once again. 

So.....If I swap out the drive it voids the warranty on the new computer and I have to pay for the drive.  If the tech does it, I still have to pay for the drive.  Then they ended with "Have a nice day and thank you for choosing Dell."

Bazaar! 

This is not true in the U.S.

Changing out the drive is like putting in a non-oem part into your car. It doesn't void the warranty of the rest of the car. Of course if something goes wrong with that hard drive (if it was not provided by Dell), the hard drive would not be covered under their warranty, but the rest of the system would.

[Jeff H]

Last night I talked to Customer Support once again. 

So.....If I swap out the drive it voids the warranty on the new computer and I have to pay for the drive.  If the tech does it, I still have to pay for the drive.  Then they ended with "Have a nice day and thank you for choosing Dell."

Bazaar! 

This is not true in the U.S.

Changing out the drive is like putting in a non-oem part into your car. It doesn't void the warranty of the rest of the car. Of course if something goes wrong with that hard drive (if it was not provided by Dell), the hard drive would not be covered under their warranty, but the rest of the system would.

I do not know because a lot of equipment under warranty will be voided if you alter, modify, replace etc......... the equipment in any way.
 
Although this is a different situation when it comes installing power for a expensive piece of equipment and the owner orders it without asking a engineer or the electrical contractor they always order it configured for the wrong voltage.
If the available power is 480 they will always order it as 240 or 208 or vice versa.
Even though it takes less than 10 minutes to switch the leads in the peckerhead(yes that is what it is called) which has a schematic and the manual will show you how.
 
They end up spending $10,000 extra for a transformer or to fly a tech in to make the change
because if we change the leads to match the voltage it voids the warranty and if anything goes wrong with equipment it is our fault and are now liable even if it had nothing to do with switching the leads.