sounds like a case for quality training
Sadly (and I mean that), it all stems from a dependency on leader's ability to both setup a deployment, and develop AutoLISP tools... not Visual LISP, not VBA, and certainly not dot NET... AutoLISP.
There's a handful of users that do know how to do what they want, but most, simply keep their head down to avoid provocation (i.e., His way or the highway). Thank God I'm on another team.
I think alan likes rockin' hitler a little too much
... Hope he buys him an iPad before he freaks out!? LoL