Sounds like a good reseller, to me. I really appreciate open honesty, no sense of hiding things, and a good knowledge base. It instills a good bit of confidence, I think.
I'm surprised Hagerman was bad to you. That's who we used to deal with, admittedly a whole other office, when I was back in Missouri. We only had maybe 10 seats, tops, of Autocad, and a handful of them upgraded to Inventor at one point, and they did us real well. They had a couple guys there, a tech guy and sales guy, who made a really good team. The tech guy seemed very intimately knowledgeable and capable, and the sales guy had very good response times and detailed info.