This is why I HATE XRefs!!
I tried them once, on ONE job, and didn't care for it, so I decided we weren't going to go that way.
Luckily, we can get by without them. I feel sorry for you folks that rely on them.
As for the IT part, we have a similar problem here at times. - Changes to the software, hardware, server apps, etc... without getting input from the CAD dept. We just have to deal with any problems that come up, though they may have been avoided by asking for input. - That being said, I DO acknowlege that they have a HUGE responsibility to keep things running smooth and secure at the same time.
craigr