The biggest tip(s) i will offer is to use a batch script for downloading and uploading your drawings to the ftp server.
Already on it. There's no way I plan to sit here and do it manually.
And to use network standards not local ones.
That was the first thing that I did, actually. The only local thing I have setup is that my main routine checks for an existence of acaddoc.lsp in the (strcat (getvar "ROAMABLEROOTPREFIX") "Support\\") folder (which isn't there by default). It then copies one to their hard drive that contains a routine to put everything back to normal when they lose their network connection (it happens every now and then).
Provide your people with TOOLS (palettes, dashboard, stuff) not blocks and word documents.
On this bit, I agree. And that's basically what I do. But I also have a habit of explaining everything (too much at times) so that everyone (hopefully) understands it. For instance, I wrote a routine that creates conduit rack cross section drawings, spacing the conduits out for them, eliminating the need for them to look up spacings on a chart. I think the PDF I put together to explain it (complete with screenshots of the tool in action) was ~14 pages.
My PDF on Sheet Set Manager was ~22 pages.